Public holidays can be your busiest trading days. A quick setup check now means no surprises on the day. Here is everything you need to know to get your surcharge configured and tested before trading begins.
For many venues, setting up a public holiday surcharge is straightforward. For others, particularly those with memberships, promotions, multiple locations, or online ordering, there can be a few extra details to work through.
Either way, the golden rule is the same: review and test your setup in advance.
Not sure where to start? Contact our Support team early and we can help you review your configuration before the holiday period hits.
Before the public holiday, confirm the following: Core setup
The surcharge percentage or dollar amount you want to apply
The date and time the surcharge should start
The date and time it should end
Whether the surcharge applies to all products, or only selected products or categories
Whether it also applies to online ordering or QR ordering
Whether staff will turn it on/off manually, or whether it should be scheduled automatically
Whether you have tested a sale before the holiday period begins
If any of the following apply to your venue, your setup may need extra attention.
Do you need to exclude retail items, bottle shop sales, memberships, door cards, gift cards, or other non-standard items?
Do different stores or areas need different surcharge behaviour?
Do you redirect pricing from another store or venue?
Do members have special pricing or discounts?
Should the member discount remain, with the surcharge added on top?
Should members be excluded from the surcharge?
Should the surcharge override any existing discount behaviour?
Do you have weekly price changes, happy hour pricing, or scheduled pricing?
If both weekly pricing and public holiday surcharging apply, should one override the other, or should they stack?
Do you use multi-buy promotions?
Should promotions apply before or after the surcharge?
Do you use QR ordering, online ordering, or other ordering apps?
Are surcharges configured separately for those channels?
Have you tested the customer-facing checkout experience?
Do you use keymap sets that change by time, venue, or trading mode?
Do those keymaps have price levels attached?
Do managers need a manual button to turn surcharging on or off?
Reporting and finance
Do you want the surcharge linked to a specific reporting totaliser?
Should the surcharge be included in revenue or net total reporting?
Do you need to report public holiday surcharges separately?
Important note about late requests: Requests made the day before, or during, a public holiday period will be handled after genuine emergency support requests. For late setup requests, Support may only be able to apply a flat percentage surcharge. Any additional configuration requirements, including product exclusions, member pricing, promotions, reporting, or store-specific rules, remain the customer's responsibility unless reviewed and confirmed with Support in advance.
Not sure if your setup is right? Reach out to our Support team as early as possible. The earlier we review your setup, the better chance we have of getting everything configured correctly before the holiday rush.