Fancy Hanks reduced beverage COGS by 1% year on year by using Bepoz's portable barcode-scanning device for stocktakes, helping protect profit margins in a competitive market.
The Lightyear Cloud and Bepoz integration has cut manual stock work by 70%, giving the team greater control over wastage and COGS across all three venues.
Bepoz's offline mode ensures all three venues can keep trading during connectivity outages, with zero impact on operations or customer experience.
Because Bepoz runs on a local network, transaction speeds are faster - a critical advantage for high-volume venues processing thousands of orders a day.
Intuitive custom key maps and built-in upselling tools have helped staff serve with more confidence while increasing revenue with minimal effort.
Since opening over 13 years ago, Fancy Hanks has been one of Melbourne's most beloved American BBQ restaurants, helping put slow-smoked meats on the map in the CBD. General Manager Alicia oversees not just the restaurant on Bourke Street, but also two high-volume bars - Good Heavens Rooftop and Spring Rock Public Bar.
For Alicia and her team, hospitality is about consistency. "Every day looks different. Every service is busy in its own way, you have different kinds of chaos," she says.
Running three venues simultaneously means Alicia needs systems she can trust completely. At Fancy Hanks, the kitchen operates on patience, beef brisket and pork ribs smoked low and slow overnight. But the front of house, particularly at Good Heavens and Spring Rock, runs at a completely different pace.
"With the bars, they mainly focus on high volume and very fast service," Alicia explains. In that environment, even the smallest delay - a slow POS response, a system outage, a manual stocktake adds up quickly and puts both revenue and customer experience at risk.
As the technology partner across all three venues, Bepoz provides both POS and Oolio payment solutions, giving Alicia one trusted partner to rely on across every part of the operation. From offline mode to local network performance, integrated stocktaking, and built-in upselling, Bepoz has become a foundational part of how the business runs.
Bepoz POS with custom key maps
Oolio payments
Offline mode
Portable stocktake device
Lightyear Cloud + Bepoz integration
Reporting and COGS tracking
Built-in upselling tools
One of the immediate wins has been how the team operates on the floor. With intuitive, custom key maps built into the Bepoz POS, staff can move through orders faster and with greater confidence, leading to a smoother guest experience and faster ordering at the table.
Built-in upselling prompts have also made a noticeable difference, helping the team increase revenue with minimal effort and without it ever feeling forced.
For high-volume venues, downtime is never just an inconvenience, it's lost revenue. "Having just a 10-minute window of not being able to take money or record transactions is quite detrimental to the organisation," says Alicia.
Bepoz's offline mode means that even when connectivity drops, all three venues keep trading without interruption. "We know that we can rely on offline mode, we can keep operating. It doesn't affect the operation side of things and it doesn't affect the customer experience."
In a venue processing hundreds of transactions a service, speed matters more than most people realise. Because Bepoz operates on a local network rather than relying on an external connection, response times are significantly faster.
"Every second, or every 0.1 second we save per transaction, adds up and actually saves us a lot of time," Alicia explains. "Any other software wasn't responding as fast as we needed for our high-volume venue."
One of the most tangible wins has come through smarter stocktaking. The integration between Lightyear Cloud and Bepoz has cut manual stock work by 70%, giving the team far greater control over wastage and COGS across all three bars.
On the floor, a portable barcode-scanning device from Bepoz means the team can scan products directly rather than manually inputting them one by one, saving significant time and reducing the chance of errors.
The results speak for themselves. "We have seen a year on year 1% drop in beverage COGS," says Alicia. "We are extremely tight on our COGS within the business and that's how we maintain our profit margin."
Ultimately, what Alicia values most is being able to trust her systems the same way she trusts her people. "Knowing that you can rely on your staff, your managers, and your systems that you've put in place is pretty much key to running good service."
Three venues, one trusted tech partner - Bepoz give the Fancy Hanks group the foundation to run better, every single service.
Fancy Hanks is located on Bourke Street, Melbourne CBD, and has been serving authentic American BBQ for over 13 years. Good Heavens Rooftop and Spring Rock Public Bar are also part of the group.