Hours, Support & Training
Business Hours
For support during business hours:
Email: support@bepoz.com.au
Call: 1300 023 769
Our Support Team aim to attend to your query as soon as possible. Queries are put into a queue and escalated according to priority.

After Hours
If your system is down and you are unable to operate:
Email: support@bepoz.com.au
Call: 1300 023 769
An After Hours Service Team will take down your contact details and pass them immediately to our After Hours Technician. Please note, After Hours Technicians are not equipped to handle general technical support queries and will pass on your details to the Support Team to contact you the next business day. Whilst telephone and remote support is included as part of your Bepoz subscription, onsite visits and further training are billable.

Remote Support
Remote support charges are only applicable if support is deemed chargeable.

Onsite Visits, Rental, Travel & Workshop
Onsite Visits Callouts include the first 15 minutes onsite and minimum of 2 hours. Any further time is billed in 15 minute units. Please refer to your account manager for pricing.

Call-Out Details are charged at minimum metro and outside metro areas plus travel charges. Please refer your account manager for pricing.

Travel Charges
Travel to your site is complementary if your site is in the Metro area. Travel outside this radius is charged both ways as per below.
Please refer your account manager for pricing.

Rental
In the event you require rental equipment we offer the below products (upon availability).

Printer, Terminal Server PC, KDS, KDS Bump Bar. Rental charges apply per week. Refer account manager for pricing.

Workshop
In the event you require rental equipment we offer the below products (upon availability). Refer account manager for pricing.

Support & Training
Contact Call 1300 023 769
Email support@bepoz.com.au
Phone Support
Telephone Support is available as part of the subscription at no extra charge during Bepoz business hours (AEST): Mon – Fri 9.00am – 5:00pm NB: Support is available to pre-trained staff only and does not include training.

Support – ACT / NT
For venues in ACT and NT, any hardware support required can be provided by contractors, but Bepoz can still come on site at a cost.

After Hours Phone Support
Emergency Support is supplied during after hours for events where trade is affected. After hours technicians are not equipped to handle general technical support or training queries and will pass on your details to the support team to contact you the next business day.

Onsite Visits Callouts include the first 15 minutes onsite, any further time is billed in 15 minute units. Please refer to your account manager for pricing.

Public Holidays include All state-based and national public holidays will be charged at public holiday rates. Please refer to your account manager for pricing.

Training
Initial training – as outlined in your quote will be conducted at Bepoz’s office during office hours with up to six people in attendance.

Module-based learning – introduction to POS, basic maintenance, stock control, loyalty & membership and advanced reporting.

Customised training – provided by our trainers who are skilled in our POS solution and the management of hospitality venues.

Additional Training
Any additional training at our office. Please contact Bepoz support to arrange.

Travel Charges & Parking
Travel cost is only charged where travel outside the metro area is required. Travel outside this radius is charged both ways as per below. Travel and flights will be charged at cost, so are meals and accommodation expenses if overnight accommodation is required. Please inform our staff about onsite parking, should this not be available actual parking fees or Uber fees will be billed to the venue. Please refer to your account manager for pricing on technicians and meal allowances.